Shipping Policy

Shipping Policy

Welcome to Purified Souls! We're delighted to have you as our valued customer. Please take a moment to review our shopping policy, designed to ensure your shopping experience is enjoyable, transparent, and hassle-free.

Ordering Process:

Browse Our Selection: Explore our website and discover a wide range of products carefully curated to meet your needs and preferences.
Add to Cart: Once you've found the items you love, simply add them to your cart.
Checkout: Proceed to checkout, where you'll provide your shipping information and select your preferred payment method.
Order Confirmation: After placing your order, you'll receive an order confirmation email with details of your purchase.

    Shipping:

    • Processing Time: Orders are typically processed within 1-2 business days.
    • Shipping Methods: We offer various shipping options to accommodate your needs, including standard, expedited, and express shipping.
    • Tracking Information: Once your order is shipped, you'll receive a tracking number via email to monitor the delivery status of your package.
    • International Shipping: We ship internationally to select destinations. Please note that additional customs duties and taxes may apply, which are the responsibility of the recipient.

      Exchanges:

      •  All orders are FINAL. No refunds are allowed due to COVID-19. 
      • Conditions: Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
      • Return Process: To initiate an exchange, please contact our customer service team for assistance. You'll receive instructions on how to return the item(s) and obtain a replacement.

        Customer Support:

        • Need Assistance: If you have any questions, concerns, or need assistance with your order, our dedicated customer support team is here to help.
        • Contact Us: You can reach us via email at purifiedsouls24@gmail.com or by phone at 661-313-6983 OR 661-212-6703. We operate 24/7. Our preferred contact would be email.

        Privacy and Security:

        • Data Protection: We prioritize the security and privacy of your personal information. Your data is encrypted and securely stored in accordance with industry standards.
        • Payment Security: Our website uses SSL encryption to protect your payment information during the checkout process.

        Terms and Conditions:

        • By placing an order with Purified Souls, you agree to abide by our shopping policy and terms and conditions outlined on our website.

        Thank you for choosing Purified Souls for your shopping needs. We appreciate your business and strive to provide you with exceptional products and service. If you have any further inquiries or feedback, please don't hesitate to contact us. Happy shopping!